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JOIN THE GEMAS COMMUNITY
With over 8,000+ global customers, the GEMAS community is bigger than ever before.
Frequently Asked Questions
Once your order has been shipped, you will receive an email with a tracking code. You can enter this tracking code on our "Track Your Order" page. By entering the tracking code there, you can follow the status of your order live.
We proudly offer free shipping to all Europe. Orders are usually processed within 1–3 business days and delivered within 8-12 business days after shipment. You can track your shipment via the tracking link provided or through our dedicated tracking page once your order has been shipped.
Countries we cannot ship to are excluded from the checkout process. If you are able to complete checkout, it means we can deliver to your location.
We offer over 35 payment options, including major providers such as Mastercard, Visa, American Express, PayPal, and Apple Pay, as well as various local payment methods to suit your preferences.
Feel free to contact us through our contact form or by email. We're here to help!
FAST & FREE SHIPPING
Enjoy fast and completely free delivery across all of Europe. We partner only with trusted logistics providers to ensure your order arrives safely on time.
14–DAY RETURNS
We want you to shop with total confidence. That’s why we offer free returns and exchanges within 14 days on all orders.
SECURE PAYMENTS
Your payment is fully encrypted, protected and insured, guaranteeing a 100% safe and reliable checkout.